Webinar

The insurance sector is still weighed down by inefficiencies and fragmented processes when it comes to claims servicing and settlement. From FNOL to payments, policyholders too often face repeated requests for information and are often required to complete a lot of the administrative work to simply get a payment they are owed through their policy. This slows down remediation and leaves customers dissatisfied but also can leave networks of suppliers without funds.

Straight-through processing has long been talked about as the answer for simpler claims, but for many insurers, it remains more of an aspiration than reality. With the rise of AI and automation, however, there is a genuine opportunity to create a future that delights customers while freeing frontline claims staff to focus on complex, high-touch cases.

Imagine a world where straightforward claims are validated and paid almost instantly, returning policyholders and suppliers to their pre-loss position in minutes rather than days or months.

This webinar, hosted by Insurance Post in collaboration with Visa, will explore what it takes to make that vision real and the challenges that still need to be addressed.

Key webinar discussion points:

What improvements have been introduced to speed up claims payments, and what impact have they had on customers and business performance?
What are the biggest barriers, technological, cultural, or operational, to achieving true STP?
How can insurers balance speed with robust fraud prevention?
Beyond fraud, what are the risks of instant claims, particularly for vulnerable customers who need more support?
How might this shift affect TPAs, and what does successful integration into an STP ecosystem look like?
Could faster payments be seen as insurers stepping back from remediation, leaving policyholders to manage replacement goods, labour, and skilled trades themselves?
What role to other actors within the process of claims payouts have to play to inject innovation into the claims flow?